Why should I check a status page?
Is something on your Contractbook platform not working as it should? You can check our status page to see if we are already aware of the issue. In case we are not, you can contact our Support team in the chat and we will help you further.
While we do our utmost to create a safe and failsafe system for our users, errors do, occur. As such, we have a status page where you can always find out if any part of our platform is currently not working as intended.
How does Contractbook status page work?
Our status page is automatically updated every 60 seconds and it shows the statuses of our:
The API connects everything you see when you are signed in your Contractbook account on app.contractbook.com to everything that makes our platform work. Issues with the API can possibly result in error messages, the platform responding very slowly, or the platform not working at all. Issues with the API can also impact integrations via our API or Zapier.
- File service
The service is where everything related to PDF generation, attachments, and uploaded documents happens. If this is not working you will not be able to work with any of the above-mentioned.
- Front end
The front end is what you see when you are signed in on app.contractbook.com. Issues related to this will likely result in a blank page.
If the status page shows that there is an issue we are already aware of it and you do not need to contact support to make us aware of it.
If you are unsure whether the issue you are experiencing is related to an outage displayed on the status page or not, you are always welcome to contact us via our Support chat.