I cannot verify a Gmail/Yahoo email address - what should I do?
Both Gmail and Yahoo domains are generic and as a security precaution, our software will not allow users to successfully register their profile with a .gmail or .yahoo account.
As an alternative, you can proceed by using a company email address.
Note: If you are added as a Recipient of a contract, you will b able to complete your account verification with the abovementioned domains, by automatically signing up for our Freemium plan. Read more about completing your account settings as a first-time recipient here.
Getting assistance from our Support Team
If a Gmail or Yahoo email address is the only one you have access to, but you are not defined as a recipient in order to complete the steps from above, then our Support team can help you verify your profile.
You can reach out to us at any time by contacting our Support Team.
Please, provide us with the following details for this type of request:
- Your Full name
- Company Name and Address
- Your title
- Phone number
- The email address you wish to use