I have problems receiving the Login Verification Code - what do I do?
The first steps you can take to indicate the login verification code are:
- Check your Email Spam, and Trash folders
- Search directly by this subject line: “Your Contractbook login verification code”
- Search by the Verification code's sender email: firstname.lastname@example.org
If the above steps were performed and did not help, proceed with the troubleshooting guides above:
Troubleshooting for Gmail accounts
Not receiving email from one sender
Troubleshooting Outlook accounts
If you have done all these steps and still have the same issue logging in, reach out to us at any time by contacting our Support Team.
I have received the verification code but it does not work:
The reason for that could be based on one of the following:
- A mistyped code
- Multiple verification emails resulted in the wrong code being typed in - make sure to use the most recently sent to you verification code
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