I have problems receiving the Login Verification Code - what do I do?
The first steps you can take to indicate the login verification code are:
- Check your Email Spam, and Trash folders
- Search directly by this subject line: “Your Contractbook login verification code”
- Search by the Verification code's sender email: contractbook@app.contractbook.com
If the above steps were performed and did not help, proceed with the troubleshooting guides above:
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Troubleshooting for Gmail accounts
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Troubleshooting Outlook accounts
If you have done all these steps and still have the same issue logging in, reach out to us at any time by contacting our Support Team.
I have received the verification code but it does not work:
The reason for that could be based on one of the following:
- A mistyped code
- Multiple verification emails resulted in the wrong code being typed in - make sure to use the most recently sent to you verification code
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