How to delete my private (free) profile?
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How can I delete my profile with signed documents?
- Due to security policies, all profiles with fully signed contracts cannot be deleted entirely.
- The data associated with any signed document includes signature details correlated to the contract's legal validity.
You can submit your deletion request by reaching out to our Support team.
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What does archivation of my account mean?
- An account with signed contracts can be archived as an alternative to a complete deletion.
- This means that it will not be accessible anymore, but the contracts signed with it will remain unrestricted.
With an archived account, you will be able to reactivate your Contractbook profile again at any time in the future:
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How to delete a profile without any signed contracts?
- If you do not have any signed documents on your Contractbook account and are not a team member, you can delete your account directly under your Profile settings.
- You can scroll down to the bottom of the page and click on Delete account under the Account section:
❗️Important: Your account will be deactivated as soon as you click on Delete my account, but you will still have ten days to revoke your decision.
- If you want to reactivate your account, you can send a request to our Support Team and we will initiate the reactivation for you.
- You cannot log in to the deleted account without submitting your reactivation request to us.
How to delete my company (paid) profile?
Only team owners can archive accounts.
Therefore, if your role in the team you are part of is a member or viewer, you must request the deactivation/removal from the team owner.
How to archive/delete an account of a team member/viewer?
If an account that needs to be archived or deleted belongs to a team member or viewer, only the team owner can initiate the process.
Here is a short video of how to delete a team member's account from the Team tab of the main menu:
- Here is a video of how to delete a team viewer's account from the same menu tab: